We take pride in the way we treat every person that contacts our office. When you call Berk Law, your question will be taken seriously, researched thoroughly and answered promptly by Office Manager David Martin or Law Clerk Zach Kady. Our culture promotes openness, understanding and enthusiasm for serving the needs of our clients and being a resource to consumers.
Since Berk Law’s inception in 2009, David Martin and Zach Kady have been working alongside the firm’s experienced attorneys — literally. Although David and Zach aren’t attorneys (yet), they work on and are familiar with every case at Berk Law. It’s this proximity to Berk Law’s attorneys and familiarity with all aspects of a case that make David and Zach capable of answering almost any question when the phone rings. And if they don’t know the answer, they will find it.
“We try to be a resource for anyone who calls with a question,” says David, who started as an intern at Berk Law and returned as office manager after graduating from the University of North Carolina in 2010. Zach, a student at Georgetown Law, adds that although he and David can’t give legal advice, they can always defer to an attorney for questions they can’t answer.
Every week, Zach and David answer dozens of calls from consumers who are having problems with a company’s product or service. They begin by asking questions and listening in an effort to learn as much as possible not only about the nature of the problem but also about the caller.
“We try to establish a deeper relationship and a comfort level,” David says.
To help make callers more comfortable, David and Zach take time to explain everything, breaking down complex procedures and legal jargon into simple, understandable terms. After an initial phone call, it sometimes takes time and research before David or Zach can get back to a caller with the best possible information. But they always call back.
“We give our callers a realistic expectation for when we can get back to them with a response,” David says. “If I tell someone I’ll get back to them by Monday, I usually get back to them before Monday.”
When someone becomes a client of Berk Law, David and Zach keep them updated as the case proceeds. They keep a list of contacts who want to be kept in the loop.
“Because of the nature of a class action case, it would be easy to forget your plaintiffs once the case starts,” David says. “We treat all class members as if they were our personal clients and our only clients. We were never taught any other way.”
